The way companies are implementing privacy laws is a major contributor to the lack of trust that now exists and a wasted opportunity to use privacy as a competitive advantage. Companies can build trust and increase people's willingness to share data by going beyond compliance to create what I call a positive Privacy Experience.
Articles
Zoom's mistake, an opportunity for others
Zoom is getting a lot of bad press due to its (mis-)handling of privacy and security. Among others, I've read articles in The Intercept, The Interface, The Guardian, and Citizen Lab. I think some very important context has been missing in everything I've read so far.
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Privacy UX Resources
People-centred resources for product teams that want to design better privacy experiences.
Service
Customer Data Review
I'll review, revise, and add suggestions to your Customer Data Template, and return to you for approval within 5 business days..
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Customer Data Template
How to build a customer data foundation that everyone in your organisation trusts and benefits from.
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Communication Plan Template
When to trigger different types of communication to your users and keep them engaged or learn why they aren't.
